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HostFlow Engine

After every checkout, you organise the cleaning by hand.

A guest leaves. You message the cleaner, wait for an answer, and hope the place is ready before the next guest arrives.

In between, guests ask the same questions about keys, parking and check-in times.

We adapt it to your business needs

Who it is for

Hosts and managers of short-term rentals, holiday homes and serviced apartments, whether you rent through Airbnb, Booking.com, Vrbo or your own website.

What it aims to improve

Guest questions, checkout, cleaning and the readiness check run as one connected process, and you are told when something needs you.

What changes for you

  • Every checkout starts the cleaning without a message from you
  • You know the place is ready before the next guest arrives
  • Guests get answers to common questions at any hour

What it does

We build a system around your rentals and adapt it to how you work. It answers common guest questions with wording you approve, notices each checkout, schedules the cleaning that follows, coordinates the turnover with your cleaner, and checks that the place is ready before the next arrival.

How the system will work for you

  1. A guest asks a question

    Common questions get the answer you have approved.

  2. The guest checks out

    The system registers the checkout.

  3. Cleaning is scheduled

    Your cleaner is told what to clean and by when.

  4. The turnover is confirmed

    The cleaner confirms the job is done.

  5. Readiness is checked

    If the place is not confirmed ready in time, you are alerted.

What is included

  • Approved answers to your guests' common questions
  • Checkout notifications
  • Cleaning scheduled after each checkout
  • Turnover coordination with your cleaner
  • A readiness check before the next arrival

What is not included

  • Managing your listing or your prices
  • Employing or supplying cleaners
  • Guest support by a person around the clock

What you need to bring

  • The booking platforms you use, for example Airbnb, Booking.com or Vrbo
  • How you arrange cleaning today
  • The information guests may be given
  • Who is alerted when something goes wrong

Where this service stands

We adapt it to your business needs

We adapt this system to your process, your tools and your customers.

Good to know before we start

  • What can be connected depends on the booking platforms you use. We check this before making an offer.
  • Third-party tool costs apply and are discussed in the call.
  • Guests are told when they are dealing with an automated assistant.
  • Airbnb, Booking.com and Vrbo are trademarks of their respective owners. Kelon-AI is independent and not affiliated with them.

A first working version within 15 working days

Once we have spoken and we have everything we need from you, you can see a first working version of your system within 15 working days. These are the conditions:

  • We always start with the introductory call, so that we build the right system.
  • The 15 working days start once the access and the information we asked for have arrived and we have confirmed that they are complete. Weekends and public holidays are not counted.
  • The time stops while we wait for something from you, or for an approval from a phone, messaging or booking provider.
  • You receive a first version to test with us. It does not yet talk to your customers.
  • It goes live after you have tested it and approved the wording.
  • It depends on our capacity. We confirm your delivery date with you before work starts.

Questions we hear

“I rent on Airbnb and on Booking.com. Does it work with both?”
That is what we check first. What can be connected depends on the platforms and tools you use, and we tell you before making an offer.
“My cleaner only uses WhatsApp. Is that a problem?”
Usually not. We look at how you reach your cleaner today and build around it where the rules for automated messages allow.
“What if the cleaner does not confirm?”
Then you are alerted in time to act, instead of finding out when the next guest arrives.
“What does it cost?”
That depends on your situation, so we publish no price list. We discuss the price with you during the first call, once we understand what you need.

The next step

Book a 30-minute introductory call. We go through one checkout day with you, step by step.

Read the preparation sheet

Book an introductory call

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