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Focused Automations

One small task keeps eating your week.

You answer the same questions every day. Customers forget their appointments. You forget to chase an unpaid invoice. You ask three times for the same documents.

None of it is difficult. It just takes time you do not have.

We adapt it to your business needs

Who it is for

Small businesses with one repetitive task that costs time every week.

What it aims to improve

One task runs on its own, in wording you have approved, and you are told when a person is needed.

What changes for you

  • One recurring task stops taking your time
  • Customers get the same clear message every time
  • You stay in control: nothing is sent in wording you have not approved

What it does

We set up a single-purpose automation for one task you name, or an AI assistant on its own. Below are examples of what we can set up. Each one is scoped in a short call.

  • Today

    Customers forget their appointments.

    With the automation

    A reminder goes out before each appointment, with a way to confirm or cancel.

  • Today

    Enquiries arrive in several places and some are missed.

    With the automation

    Every enquiry is recorded in one list and you are notified.

  • Today

    You write each invoice by hand and forget to chase the unpaid ones.

    With the automation

    Invoices are created from your data, and unpaid ones get a polite reminder.

  • Today

    You mean to ask customers for feedback and never get to it.

    With the automation

    Every customer receives the same neutral invitation after the job.

  • Today

    Customers keep asking where their order is.

    With the automation

    They get the current status from the information you already keep.

  • Today

    You ask three times for the same documents.

    With the automation

    Customers get a clear list and a reminder until everything has arrived.

  • Today

    You answer the same questions every day.

    With the automation

    Frequent questions get your approved answer, and anything else is passed to you.

What is included

  • One automation for one clearly described task
  • Setup in the tools you already use, where they allow it
  • Message wording that you approve before anything is sent
  • An alert to a person when the automation cannot handle a case
  • A short handover so you know how to pause or change it

What is not included

  • Customer replies that run fully on their own, without an approved source of information and a handover to a person
  • Several automations at once: each task is scoped separately
  • Replacing the software you already use

What you need to bring

  • The tools you use today
  • The exact wording you approve for automated messages
  • Who should be alerted when the automation cannot answer

Where this service stands

We adapt it to your business needs

We adapt this system to your process, your tools and your customers.

Good to know before we start

  • What is possible depends on the tools you use. We check that in the call before promising anything.
  • Third-party tool costs may apply and are discussed in the call.
  • Messages to your customers must follow the rules for consent. We go through them with you.

An AI assistant (AI agent) on its own

An assistant that answers your customers is part of several of our engines. You can also have one built by itself, without an engine around it.

  • It answers the questions your customers ask most, on your website chat or in your messages.
  • It answers only from information you have approved, and passes everything else to you.
  • It says that it is an automated assistant, and customers can always ask for a person.
  • It can take a name and a request, so you know who to call back.
  • If you later want an engine, the assistant becomes part of it.

Tell us in the introductory call that you want an assistant on its own.

A first working version within 10 working days

Once we have spoken and we have everything we need from you, you can see a first working version of your system within 10 working days. These are the conditions:

  • We always start with the introductory call, so that we build the right system.
  • The 10 working days start once the access and the information we asked for have arrived and we have confirmed that they are complete. Weekends and public holidays are not counted.
  • The time stops while we wait for something from you, or for an approval from a phone, messaging or booking provider.
  • You receive a first version to test with us. It does not yet talk to your customers.
  • It goes live after you have tested it and approved the wording.
  • It depends on our capacity. We confirm your delivery date with you before work starts.

Questions we hear

“My task is not in the examples. Can you still help?”
Probably. The examples show the kind of task that works well. Describe yours in the call and we tell you plainly whether it can be automated.
“Can I have only an AI assistant, without an engine?”
Yes. An assistant that answers your customers' frequent questions can be built on its own. It works from information you approve and hands over to you when it does not know.
“Will customers notice that it is automated?”
Messages go out in your own wording. When an automated assistant answers questions, it says that it is one, and it passes anything unusual to you.
“Do I need technical knowledge?”
No. You explain how you work today. We handle the technical side and show you how to use the result.
“What does it cost?”
That depends on your situation, so we publish no price list. We discuss the price with you during the first call, once we understand what you need.

The next step

Book a 30-minute introductory call and tell us about the one task you want off your desk.

Read the preparation sheet

Book an introductory call

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