Skip to main content
Kelon AI
Menu

LeadRescue Engine

You're on a job, the phone rings, and the customer calls someone else.

You cannot answer while you are working. The caller does not leave a message. By the time you call back, they have found another business.

You never learn what they wanted.

We adapt it to your business needs

Who it is for

Trades and small service businesses that cannot always answer the phone.

What it aims to improve

A missed caller gets a prompt reply, their reason for calling is captured, and a callback or an appointment is arranged.

What changes for you

  • A missed call no longer means a lost customer
  • You know who called and why before you call back
  • You call back prepared, at a time that suits your work

What it does

We build a system around your phone line and adapt it to your business. When you miss a call, the caller receives a message straight away. Depending on the level you choose, the system asks fixed questions or holds a short conversation, and then tells you who called and why.

How the system will work for you
  1. You miss a call

    The system notices, if your phone provider allows the connection.

  2. The caller gets a message

    Straight away, saying it comes from an automated assistant.

  3. The reason is captured

    Through fixed questions or a short conversation.

  4. You are told

    Who called, what they need, and when to call back.

Two levels
FeatureBasic automationAI-enhanced system
Detect missed callsYes, with compatible telephony integrationYes, with compatible telephony integration
Send an automatic messageYesYes
Understand customer repliesLimited or rule-basedYes, within defined boundaries
Answer customer questionsPrewritten responsesAI-generated answers based on approved information
Qualify potential customersForms or fixed questionsConversational questions
Notify the businessYesYes, with a summary of the enquiry
Automatically call the customerNoOptional, separate feature

AI answers are drawn only from information you have approved. When a question falls outside it, the caller is handed over to a person.

What is included

  • Missed-call detection, where your phone provider allows it
  • An automatic first message in wording you approve
  • Capture of the caller's reason, at the level you choose
  • A notification to you for every missed caller
  • A handover to a person when the system cannot help

What is not included

  • Answering live calls in your place
  • Messages or answers you have not approved
  • Automatic outbound calls, unless agreed as a separate feature

What you need to bring

  • Your phone provider and the kind of line you use
  • The questions callers usually have
  • The information the system may give out
  • Who is notified, and how

Where this service stands

We adapt it to your business needs

We adapt this system to your process, your tools and your customers.

Good to know before we start

  • Detecting missed calls depends on your phone provider. We check call forwarding and a suitable sender number for you before making an offer.
  • Rules for automated messages apply. We go through them with you.
  • Callers are told that they are dealing with an automated assistant.
  • Third-party tool costs apply and are discussed in the call.

A first working version within 10 working days

Once we have spoken and we have everything we need from you, you can see a first working version of your system within 10 working days. These are the conditions:

  • We always start with the introductory call, so that we build the right system.
  • The 10 working days start once the access and the information we asked for have arrived and we have confirmed that they are complete. Weekends and public holidays are not counted.
  • It applies to the basic level. The AI-enhanced level takes longer, and we give you its date in the call.
  • The time stops while we wait for something from you, or for an approval from a phone, messaging or booking provider.
  • You receive a first version to test with us. It does not yet talk to your customers.
  • It goes live after you have tested it and approved the wording.
  • It depends on our capacity. We confirm your delivery date with you before work starts.

Questions we hear

“Does this work with my phone number?”
It depends on your phone provider. Checking this is the first thing we do, before any offer is made.
“Which level should I choose?”
Most businesses start with the basic level: a prompt message and a few fixed questions. The AI-enhanced level makes sense when callers ask many different questions. We go through both in the call.
“Will callers think they are talking to a person?”
No. The first message says that it comes from an automated assistant, and callers can always ask for a person.
“What does it cost?”
That depends on your situation, so we publish no price list. We discuss the price with you during the first call, once we understand what you need.

The next step

Book a 30-minute introductory call. We check together what your phone setup allows.

Read the preparation sheet

Related services

  • I forget to follow up

    QuoteFlow Engine

    “I send quotes and then forget to follow up.”

    Every open quotation is tracked and followed up at sensible times.

    For: Service businesses that send quotations

    We adapt it to your business needsSee details
  • Requests and messages pile up

    Focused Automations

    “One small task eats my time every week, and I keep doing it by hand.”

    One repetitive task taken off your desk, with you still in control of what is sent.

    For: Small businesses with one repetitive task

    We adapt it to your business needsSee details
Book an introductory call